Suite à un échange de mail (rapide, ils me demandaient la date d'achat, le numero de série et 2-3 renseignement)

support@pixelhk.com

08:30 (Il y a 1 heure)

à moi

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Hello,



We have solved this problem, and you can exchange the products from your seller several days later, you also can contact directly with us if your seller is unwilling to handle it. You can send the E11 to our hongkong office, and we will send the replacement to you via hongkong post which may need about 30days to reach you.



This is the contacts of our hongkong office:

Pixel Enterprise Limited

Address: Rm A07, 4/F, Hop Hing Industrial Building

704 Castle Peak Road

Lai Chi Kok, Kowloon

Hong Kong

Telephone (852) 2384-1188



Please send us the delivery information once you send it out to our hongkong office, also please attach your address and number which we need when sending back the replacement to you.



Thanks and best regards!

Pixel Enterprise Limited
Bon, je contacte mon vendeur pour les modalités de retour et j'envoie tout ça pour échange. Dommage d'avoir eût ce souci, mais ça semble bien pris en compte.